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Hotel Twentyseven during Covid-19

At Hotel Twentyseven Copenhagen you can be sure we are taking all the globally and locally recommended measures and precautions in securing our guests‘ health and safety during the COVID-19 outbreak.

Here’s what we do in practice.

Public Areas

We keep a distance of minimum 1 meter both between guests and team members, as recommended by the Danish Health Authority.

We avoid physical contact such as handshakes, hugs and any contact during transactions.

We make sure there are not more than 10 people in any given room. These are the regulations recommended by the Danish Health Authority.

We have installed additional contactless stations for hand disinfection, and we have an increased focus on hand hygiene procedures among our team members.

We ask our guests to use the elevators in a responsible matter. As social distancing is not possible, only one person at a time should use the elevators (with the exclusion of people from the same household).

We have increased the frequency of cleaning of public areas, with special attention to points regularly touched by guests and team members, such as door handles, elevator control panels and credit card terminals.


We have reinforced our cleaning procedures of rooms with a special attention to any surfaces frequently touched by guests and team members, such as door handles and all other steel, metal and plastic items and surfaces. 

All linen used in our rooms is treated by an external company and washed properly, as always, in hot cycles (70 degrees or more) in order to disinfect them completely. 

Currently we are offering limited cleaning services for guests staying beyond one single night, including change of linen and towels. Special rules will apply for guests staying longer periods in our hotel.


We have implemented changes to all food and beverage services, in an effort to mitigate the risk for our guests and team members. Therefore, at the moment we offer an organic continental breakfast buffet served individually by our breakfast staff. You can enjoy your breakfast in our restaurant, lounge or your own room.

Meeting room

All surfaces are deep-cleaned after each meeting and event, as always, with special focus on highly frequented spots such as door handles, TV and remote control, coffee and tea amenities.

Hand disinfection stations have been put in place in our meeting room as well.

What you can do

  • Stay at home if you are sick or if you have reason to suspect you have been in contact with the virus, so as to avoid spreading the virus
  • Wash your hands frequently and use the hand disinfection dispenser on our site
  • Maintain social distancing and avoid handshakes and hugs
  • Cough and sneeze into your sleeve 
  • Avoid touching your face

We follow the development of the COVID-19 situation continuously and update our guidelines and safety measures accordingly. We are all in this together – so let’s do everything we can to slow the spread of the virus and keep each other safe and healthy.

We hope to soon be able to return to our standard service levels. In the meantime, we kindly ask for your understanding.


Yours truly,

Hotel Twentyseven

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